Delivery and Operations Leader
Overview
A leading IT consulting and outsourcing company with $1B+ revenue and 14,600-20,000 employees is hiring a Delivery and Operations Leader for its EdTech domain. The role drives end-to-end execution, P&L performance, and operational scalability across digital learning platforms and institutional client programs. This position bridges technology, content creation, and customer success to ensure high-quality, profitable delivery.
Location & Work Mode
Mumbai or Chennai.
Compensation
No bar for the right candidate.
Key Responsibilities
Design and scale enterprise-wide delivery frameworks, SLAs, KPIs, and dashboards for learning accounts.
Own revenue targets, gross margins, utilization, capacity planning, and cost optimization.
Align product engineering, software development, instructional design, content production, and QA teams.
Act as executive sponsor for global university partners, B2B clients, and key accounts to handle escalations and drive retention.
Champion Lean, Six Sigma, Agile, and AI-enabled workflows to automate content scaling and operational efficiency.
Must Have
Preferably 5+ years in EdTech, eLearning, digital publishing, educational content delivery, or education-focused IT/BPO/KPO services. Strong adjacent B2B education-services candidates may be considered.
Experience taking ownership after project award, managing end-to-end delivery, client expectations, SLAs, KPIs, quality, and operational governance across multiple projects or accounts.
Direct accountability for revenue, EBITDA, gross margins, profitability, budgets, utilization, capacity planning, and cost optimization.
15+ years of total experience, preferably 6+ years in senior leadership, managing large delivery teams, multiple enterprise accounts, and cross-functional operations.
Experience managing global educational publishers, universities, institutional clients, or enterprise learning accounts, including escalations, executive stakeholder management, and client retention.
Good to Have
Experience implementing AI-enabled workflows, Agile, Lean Six Sigma, RPA, process automation, or other initiatives improving delivery efficiency and margins.
Experience managing offshore/global delivery teams across engineering, content production, instructional design, QA, technology, and customer success. MBA or relevant professional certifications are an advantage.
Key Skills & Technologies
Primary tools, core competencies, and technical domains relevant to this role:
What to Expect
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